Complian Box

Grievance Redressal Process

Here are the steps a client can follow in case of a grievance or feedback:

If you are not satisfied with my services and would like to lodge a complaint, please talk to me, your Research Analyst, who is your point of contact. You can: Discuss your concerns with me directly.

Expect your complaint to be addressed on a best-effort basis within 10 to 15 working days.

You can also reach out via:
Telephone: +91 9925524501 / +91 7874229099
Email: [email protected] or [email protected]

Alternatively, you may send a written complaint. Upon receiving your complaint:

I will investigate the issue thoroughly. Aim to resolve it within 10 to 15 working days. Provide you with a full response after completing the investigation.

If your complaint is not resolved within a period of one month, you may escalate it to the regulator – The Securities and Exchange Board of India (SEBI).

Additional Redressal Platforms:
SCORES Portal: Visit scores.sebi.gov.in or download the SCORES mobile app from Google Play Store.
ODR Portal: Access it at www.smartodr.in for online dispute resolution.

These platforms are established to resolve disputes arising in the Indian Securities Market efficiently. Your feedback and concerns are important, and I will strive to address them effectively.

Details of compliance officer

Name : Vishal Bhingaradiya
Contact no : +91 99255 24501 , +91 7874229099
Email : [email protected]
[email protected]

Grievance Redressal / Escalation Matrix:

Details of designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Vishal bhingaradiya B-26, Vandana soc,nana varacha, surat. +91 9925524501 [email protected] 10.00 AM to 06.00 PM
Head of Customer Care Vishal bhingaradiya B-26, Vandana soc,nana varacha, surat. +91 9925524501 [email protected] 10.00 AM to 06.00 PM
Compliance Officer Vishal bhingaradiya B-26, Vandana soc,nana varacha, surat. +91 9925524501 [email protected] 10.00 AM to 06.00 PM
CEO Vishal bhingaradiya B-26, Vandana soc,nana varacha, surat. +91 9925524501 [email protected] 10.00 AM to 06.00 PM
Principal Officer Vishal bhingaradiya B-26, Vandana soc,nana varacha, surat. +91 9925524501 [email protected] 10.00 AM to 06.00 PM